The store I work at was the first one in the south west of England to be converted from a Safeway into a Morrisons supermarket. This means that we are the regional training store, and thus since February (when we changed over to the new format), most weeks we have had staff from other stores in the region coming into the store, to learn the "Morrisons Way" of doing things. Now this is all well and good, and while part of the Cake Shop, I helped train quite a number of people, some took to it better than others, but I don't think I'd ever come across anyone I'd generally regard as hopeless... until now.
Enter Tina, wh0 we have been training in the Admin dept for the past week, and who easily qualifies as the worst trainee I have ever encountered (and the worst everyone else in Admin have encountered also). One of the easiest tasks is inputting the Order Pads onto the system. The pads are taken down to the shopfloor every day, by various depts, they write into them what they need to order, and return them to the office, we (the Admin clerks) then type them onto the system, and when they are all typed on, we send the order off to the depot. Easy.
Not for her though, she just cannot input them right. Even after a weeks practice (it took me 2 days to get the hang of it), she keeps messing them up, and not only does she input them wrong (meaning we then have to go through the order and correct it) but she is maddeningly slow at them. She takes twice as long (at least) and still does them wrong, meaning Ben, Lynda or myself have to go back through her work and re-do it.
Take today for example (she was thankfully on a day off work today, but still her influence was felt), as Kim (who works on the Home & Leisure dept) came storming into the office, to show us an order that was inputted yesterday by Tina. The order was for ironing board covers, and had been for 1 case, but then that had been scribbled out and a 2 put in its place. With a few other items on that page, the column for that days orders came to 11 items. Easy. Except apparently not for Tina, who went and entered the 2 and scribble as a 24 and then changed the column total to 33 to fit her new figure. 24 cases of ironing board covers at 5 covers per case, will be arriving on tomorrows delivery as a result. That's about a 6 month supply at least of them. Now, granted we all had a good laugh about this (much to Kim's annoyance), but it is a costly error nonetheless.
If that were the extent of it, then I'd simply say she is a slow learner, but thats not all. She seems to be convinced that most of what we are trying to train her to do, she won't have to do at her store, because "There's a lady who comes in and answers the phones, does the filing and such, she's an admin clerk!" Which is what we are, which is EXACTLY what she is and what we are "trying" to train her to be. We're at our wits end trying to drum it into this womans head that she is going to have to answer the phone when it rings, she is going to need to know how the filing works, and what the computer programs do.
Tomorrow I have to put up with her all morning by myself as I have no help in until 1pm. Someone get me a glass of whiskey, a gun and two bullets... I think I'm gonna need them!
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